Client Charter Achievement
|
No. |
Client Charter |
2016 |
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|
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
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|
1. |
Provide credit facility to customers: |
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|
a) |
Open account for customer. (5 minutes) |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
2. |
Provide efficient counter service to customer: |
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|
a) |
Receive Cash/Cheque from customers and generate receipt. (5 minutes) |
99% |
99% |
99% |
100% |
99% |
100% |
Pending-100% Senari- 100% |
Pending-100% Senari- 99% |
Pending-100% Senari- 100% |
|
|
b) |
Issue R,S & D invoice and generate convoy note upon receipt of Delivery Order from customers (10 minutes for every 15 Convoy Notes) |
100% |
100% |
97% |
57% |
62% |
100% |
Pending-100% Senari- 70.41% |
Pending-84.06% Senari- 69.17% |
Pending-88%Senari- 93.48% |
|
|
3. |
Generate Vessel Invoice in accordance with the tariff rate: |
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|
a) |
Generate vessel invoices based on completed vessel working report (5 working days after vessel’s departure) |
95% |
92% |
95% |
96% |
95% |
96% |
98% |
98% |
92% |
|
|
4. |
Processing of Sufferance Wharf Permit Application: |
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|
a) |
(6 months Permit) for Non-Chargeable Cargo) (2 working days) |
87% |
94% |
100% |
63% |
100% |
100% |
100% |
90% |
80% |
|
|
5. |
Ensure fast vessel turnaround time: |
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|
a) |
Quay Crane Container Handling (Not less than 18 moves per hour) |
86% |
83% |
95% |
93% |
94% |
87.5% |
81% |
85% |
95% |
|
|
6. |
Conventional Cargo Handling: |
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|
a) |
General Cargo: Minimum 18 tonnes per hour |
58% |
68% |
100% |
100% |
30% |
88.47% |
59% |
51% |
100% |
|
|
b) |
RORO: 80 units per hour (Berth No. 1-3) : 150 units per hour (Berth No. 4-6) |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|